Frequently Asked Questions

CBD, or cannabidiol, is a **non-psychoactive cannabinoid** extracted primarily from hemp plants. It interacts with the body’s endocannabinoid system (ECS) and is used to promote balance, support sleep, and help with discomfort. It **will not cause a ‘high.’**

No. Our products are derived from hemp and contain either **non-detectable THC** (Broad Spectrum and Isolate) or legal trace amounts (less than 0.3% THC in Full Spectrum products). This is insufficient to cause the psychoactive ‘high’ associated with cannabis.

• **Full Spectrum:** Contains all cannabinoids, including legal trace amounts of **THC (less than 0.3%)**, terpenes, and flavonoids for the ‘entourage effect.’
• **Broad Spectrum:** Contains multiple cannabinoids and terpenes, but the **THC is non-detectable** (0.0%).
• **Isolate:** Contains **99%+ pure CBD** with no other cannabinoids, terpenes, or THC.

Yes. **Third-party lab results (Certificates of Analysis or COAs)** are critical for verifying quality, potency, and safety. A snapshot of the latest test is often available on the product page, and the full COA document is available upon request. **Contact us** if you can’t find the report you need.

Choosing the right product depends on your goals (e.g., sleep, pain, anxiety) and preference (oil, gummy, topical). We recommend starting with a **low dose** (e.g., 5-10mg) and gradually increasing it until you achieve the desired effect. Our dosage guides are available on our learning page!

We offer a simple flat-rate shipping fee for Canada Post **Expedited Parcel Service** (typically 3-8 business days) or **Xpresspost** (typically 2-5 business days). **Shipping is FREE for all orders over $120.** Remote or northern regions may take a little longer.

We pride ourselves on quick processing. Orders typically ship within **1 to 2 business days** (Monday to Friday, excluding holidays). The cutoff time for same-day processing is usually **1 PM PST**. If there are any delays due to stock, we will notify you immediately.

Yes, **discretion is guaranteed.** All orders are packaged in plain, unmarked boxes or padded envelopes. The return address uses a discreet company name, and there is no mention of ‘CBD’ or cannabis on the exterior packaging.

No, sorry. Due to current regulations, we are only legally able to process and ship orders to **residents within Canada** who are 19 years of age or older.

We accept **Visa, Mastercard, and Interac e-Transfer** for secure payment. All prices are in **Canadian (CAD) funds**, and our payment system is fully PCI compliant, meaning your card details are never stored by us.

After placing your order, your order confirmation page and email will provide the necessary e-Transfer payment details, including the email address, and a security question (usually your order number) with a pre-assigned answer. Our support team is happy to help guide you through the process if needed.

We have tested and confirmed that many major prepaid VISA and Mastercard gift cards available in Canada work with our payment processor. Please ensure the card is activated and has the full amount required for your order.